On this course, Technicians will gain a comprehensive understanding of every aspect of the data centre and its operations to help them carry out work in the data centre effectively and with minimal risk.
The skill and knowledge of today’s Data Centre Technicians have a major impact on the smooth running of a data centre facility.
With a thorough understanding of the physical infrastructure, issues can be identified and faults can be rectified quickly. In many cases, they can be prevented altogether.
Data Centre Technician Course
This course is for Technicians working in the data centre environment or anyone planning to work in the data centre environment.
It is an ideal companion course for data centre staff where managers have attended Capitoline’s Data Centre Operations Management Course (DCOM).
What will you learn?
This comprehensive data centre technician course is designed to give technicians a comprehensive understanding of every aspect of the data centre and its operations including;
- What Data Centres do and the Different Types
- Understanding the 4 most important factors: Power, Cooling, Cabling, Premises
- Standards, Certification and Compliance
- The Physical Infrastructure in detail
- Key Operational Information and Parameters
- Important Processes and Procedures and the Technicians role within them
- What to Maintain, How and When
- Key Considerations When Installing new Equipment (IT and Infrastructure)
Simply the best learning experience
Many Data Centre Managers only experience a few facilities in their career. Our instructors see new facilities every month. If you have a question they will have the answer.
The course is kept continuously up to date and explains in detail the relevance of US, UK, European and International standards and how to apply them. Our instructors are actively involved in the committees developing European and American data centre standards.
You can take this course online or by attending a classroom course.
Our training is recognised internationally find out more here.
Available as an Online Course Subscription
Access to the online data centre technician course is provided by subscription.
All course subscribers have access to online animated, narrated lessons supported by detailed notes. Find out more about the features of online courses here.
Renewing your annual subscription gives you continued access to the course material to use as a reference. If you have an active subscription you will automatically get access to the latest updated versions of the course.
Available as a Classroom Course
When you book on the classroom course you will also be given access to the online course Subscription for one year. Access will be granted on receipt by Capitoline of your payment (Note: If booking through a 3rd party this may be later than your payment to them).
Available as a Virtual Instructor-Led Course
Virtual Instructor-Led courses are provided over a video link. You are supported by two instructors, one leads the course whilst the other is available to answer questions you have during the course. This also ensures reliable continuity as each instructor joins via separate Internet connections and each is fully conversant with all of our courses. When you book on the Virtual Instructor-Led course you will also be given access to the online data centre design course course Subscription for one year.
There are also regular quizzes to help you learn
- Quizzes and a final exam to confirm learning and progress
Who should take this course?
- Students will probably be working in a data centre or have a desire to work in one.
Get Certified – Certificate and Logo
If you complete this DCT data centre technician course and pass the exam you will be awarded a certificate and the right to use the DCT logo and the DCT designation after your name whilst your certificate is valid. The certificate will expire three years from the date of issue of the certificate. In order to renew certification, it will normally be necessary to pay for and take a renewal examination and to be subscribed to the appropriate course. Near the end of your certificate expiry, we will send a reminder to your registered email address to explain the process.
Introduction to data centres
- What is a Data Centre
- Data centres vs computer rooms
- Different types of data centre
- The international data centre standards
- Understanding Fundamental Design Principles
- Compliance issues
- Codes, Regulation and Best Practice
- Understanding resilience models
N, N+1, 2N, Tiers/Ratings/Classes etc.
- Building requirements
- Management Organisation
- The roles of IT and Facilities
IT Systems and their correct installation
- Servers, Storage, Networking, IT Security
- Understanding Equipment Specifications
- How to Install Equipment Correctly
- Improving Airflow around IT Equipment
- Understanding Efficiency Settings in IT Equipment
Spaces and places
- Understanding Location Issues
- How location can reduce capacity
- Different spaces in a data centre and their functions
Raised access floors
- Understanding floor strength
- Correct sealing
- Understanding the importance of floor heights
Racks and computer room layouts
- Hot and cold aisle concept
- 7 and 8 tile pitch models
- Server and communications racks
- 2 and 4 post designs
- Overview of power systems
- Electrical Infrastructure components and paths
- Power, kW and kVA
- Power factor issues
- Single v 3 phase distribution
- Rating, Tier and Class 1-4 models
- Backup Power Options: Generators and UPS
- Looking after batteries and UPS
- Power Distribution units
- Earthing, grounding and bonding
- Monitoring, Measurement and Periodic Testing
- Air conditioning and cooling principles
- Why we need cooling
- Available technologies and how they work
- Hot and cold aisle layouts and variations
- The Importance of Airflow
- DX v central water chiller options
- ASHRAE, TIA and CIBSE requirements
- Problems Caused by Low humidity
- Ventilation and filtration requirements
- Energy saving techniques e.g. dry cooler, air economiser, water economiser
- International Differences: kW v tons v BTU of cooling
- Hot aisle/cold aisle options
- Enclosed cold and hot aisles
- Other rack cooling options
- Side to side cooling for large Cisco switches
- Water cooled racks
- CO2 cooled racks
- Spot cooling
- Rating, Tiering, Class requirements
- Monitoring, Measurement and Period Testing
- Efficiency Metrics
- Cabling Solutions. Getting it right
- Organising telecommunications rooms
- Looking after the cables and containment
Key Operational Parameters
- Optimum running conditions
- Understanding the limitations
Processes and the Technicians role
- Types of maintenance, Reactive, Preventative, Predictive
- Organising, recording maintenance and stock
- What Infrastructure needs maintenance. What is needed and how often
- Keeping it clean and general housekeeping
- Using BMS and DCIM
- Incident Management
- Change Management
- Change Approval
- Permits to work
- Risk Assessments and Method Statements
- Acceptance of work
- Asset and Configuration management
- Keeping an asset register
- Labelling and Documentation
- Updating records and drawings
- Capacity management
- Capacity planning for floor loading, physical space, power and cooling
- Health and Safety management
- H&S self-assessment for data centres
- Fire engineering and system integration
- Availability management
- Business Continuity & Disaster Recovery
- Security and Fire management
- Physical security and access control
- Fire plans and management
- Energy and Resource management
- ‘Green’ metrics such as PUE
Layout, power and cooling for optimal efficiency