DCT Certified Data Centre Technician Course

Currently Only Available as a Classroom Course



On this course Technicians will gain comprehensive understanding of every aspect of the data centre and its operations to help them carry out work in the data centre effectively and with minimal risk.

The skill and knowledge of today’s Data Centre Technicians has a major impact on the smooth running of a data centre facility.

With a thorough understanding of the physical infrastructure issues can be identified and faults can be rectified quickly. In many cases they can be prevented altogether.

Data Centre Technician Course

This course is for Technicians working in the data centre environment or anyone planning to work in the data centre environment.

It is an ideal companion course for data centre staff where managers have attended Capitoline’s Data Centre Operations Management Course (DCOM).

What will you learn?

This comprehensive data centre technician course is designed to give technicians a comprehensive understanding of every aspect of the data centre and its operations including;

  • The Physical Infrastructure
  • Key Operational Information and Parameters
  • Important Processes and Procedures and the Technicians role within them
  • Code of Conduct and Professionalism
  • Simple auditing and self-assessment techniques

Simply the best learning experience

Many Data Centre Managers only experience a few facilities in their career. Our instructors see new facilities every month. If you have a question they will have the answer.

The course is packed with information and exercises to help you in understanding all aspects of data centre infrastructure.

If anything is not clear then our instructors are available to answer your questions. They are data centre consultants with many years experience in design and auditing so you can learn from their practical experience.

The course is kept continuously up to date and explains in detail the relevance of US, UK, European and International standards and how to apply them. Our instructors are actively involved in the committees developing European and American data centre standards.

Available as a Classroom Course

This course is currently only available as a classroom course.

Attendees of the classroom course will receive a searchable personal electronic copy of the course material.

When you take the Classroom course there are also regular quizzes to help you learn

  • Quizzes and a final exam to confirm learning and progress

Who should take this course?

  • Students will probably be working in a data centre or have a desire to work in one.

Get Certified – Certificate and Logo

If you complete this DCT data centre technician course and pass the exam you will be awarded a certificate and the right to use the DCT logo and the DCT designation after your name whilst your certificate is valid. The certificate will expire three years from the date of issue of the certificate. In order to renew certification, it will normally be necessary to pay for and take a renewal examination and to be subscribed to the appropriate course. Near the end of your certificate expiry we will send a reminder to your registered email address to explain the process.

Course Content

Introduction to data centres

  • Data centres vs computer rooms
  • Different types of data centre
  • The international data centre standards
  • Compliance issues
  • Understanding resilience models
    N, N+1, 2N, Tiers/Ratings/Classes etc.
  • Building requirements
  • Management Organisation
  • The roles of IT and Facilities

The Infrastructure

IT Systems and their correct installation

  • Servers, Storage, Networking, IT Security


  • Overview of power systems
  • Looking after batteries and UPS
  • Earthing, grounding and bonding


  • Air conditioning systems and options
  • Hot and cold aisle layouts and variations

Building and floor layout

  • Matching heat load, power supply and cooling capacity at rack level
  • Ideal computer room floor layouts

Rack Management

  • Picking the right rack for the job
  • Organising cabling in and around racks


  • Cabling Solutions. Getting it right
  • Organising telecommunications rooms
  • Looking after the cables and containment

Key Operational Parameters

  • Optimum running conditions
  • Understanding the limitations

Processes and the Technicians role

  • Maintenance
  • Types of maintenance
  • Checklists
  • Organising, recording maintenance and stock
  • What to maintain and how often
  • Keeping it clean and general housekeeping
  • Monitoring
  • Using BMS and DCIM
  • Incident Management
  • Change management
  • Change approval
  • Permits to work
  • Acceptance of work
  • Asset and Configuration management
  • Keeping an asset register
  • Labelling and Documentation
  • Updating records and drawings
  • Capacity management
  • Capacity planning for floor loading, physical space, power and cooling
  • Health and Safety management
  • H&S self-assessment for data centres
  • Fire engineering and system integration
  • Availability management
  • Business Continuity & Disaster Recovery
  • Security and Fire management
  • Physical security and access control
  • Fire plans and management
  • Energy and Resource management
  • ‘Green’ metrics such as PUE
    Layout, power and cooling for optimal efficiency
  • Product lifecycle management
  • Cost management
  • Customer management
  • Supplier management

Code of Conduct and Professionalism

  • House Rules
  • Professionalism
  • Developing your skillset

Auditing and assessment techniques

  • Making sure everything is as it should be